Support and customer service

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Our technical support and hardware after-sales teams are available for further information:

  • Phone: 0892 700 204 (0.34€ excluding taxes/min)
  • Mail :


If you need to return hardware products to TIL TECHNOLOGIES, whether new or needing to be repaired, please follow the procedures below:

Procedure for returning installed equipment for repair (Hardware after-sales service):

  • 1. Please call the TIL TECHNOLOGIES customer service (0892 700 204 – 0.34 € excluding taxes/min) to diagnose the default.
  • 2. After agreement, the customer service will give you a return number (RMA) to be written on the parcel and on the form to be downloaded by clicking here
  • 3. Please return the parcel with the double form.
  • 4. No parcel will be handled without this RMA number.
  • 5. This RMA number is also requested for any correspondence.

Authorisation request for returning new product to get a credit note:

  • 1. The hardware must not have been used and must be returned in its original package, with all accessories.
  • 2. Please download the return form by clicking here, fill in the form and send it to your sales representative.
  • 3. If your request is accepted, you will receive by mail a RMA number to be written on the form and on the parcel.
  • 4. Please return your parcel with a double form.
  • 5. No parcel will be handled without this RMA number.
  • 6. This RMA number is also requested for any correspondence.


Les engagements TIL TECHNOLOGIES

TIL wants to achieve economic performance in respecting the environment and social equity.

High Security ANSSI

Quality approach

With the Qualification & Certification First Level of Security TIL guarantees the high security of its products and its solution MICRO-SESAME.


VITAPROTECH group logo

French leader in physical access security of professional site, VITAPROTECH GROUP has 300 employees divided on 8 companies over the world.



Download the after-sales service form

Copyright © 2020 TIL TECHNOLOGIES. All rights reserved.

notre métieur: la sécurité sans faille